Stay Interview Expert Certification

Stay Interviews are proven to cut employee turnover AND improve employee engagement.  The Stay Interview Expert Certification (SIE) brings the “whys” and the “ways” of the absolute best employee engagement and retention processes to your organization, while providing you with a valuable professional skill set you will apply throughout your career.

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Trusted Resource

Dick Finnegan is a powerful speaker, consultant and THE authority on Stay Interviews. As author of The Power of Stay Interviews for Engagement and Retention, the top-selling SHRM-published book of all time, Dick has spent years perfecting methods and programs for engagement and retention. BusinessWeek said it best when they said, “Finnegan offers fresh thinking for solving the turnover problem in any economy”.

The Certified Stay Interview Expert provides 16 on-line modules that contain videos, application exercises, and most importantly every tool you’ll need for implementing Stay Interviews in your company including Stay Interview questions, Stay Interview probes, Stay Plan action forms, and a Retention Forecasting report.

 

What People Are Saying

“The Stay Interview Expert Certification program is innovative! A fresh way to look at employee retention and engagement.”

– MARIAN MORLOCK, TALENT ACQUISITION & DEVELOPMENT, TECH DATA

 

Ready to Complete Your Stay Interview Expert Certification?

We offer three levels of the Stay Interview Expert Certification program. Each offers an online learning program with 16 modules, key forms, and certification credits. Two of our options add training and coaching sessions to supplement your online learning so you can customize SIE to address your company’s unique needs. You may also add Stay Interview Manager Training programs so you can provide training to your managers in your Stay Interview implementation.

 

FREE TRIAL

  • Course enrollment for one participant for Module 1
  • 24/7 availability through our e-learning platform to fit your schedule
  • One full module with videos, resources and exercise handouts included
  • A check for understanding at the end to assure learning goals are achieved

Bronze

$1999
$ 999
  • Access to All 17 Courses for 1-Year
  • Course enrollment for one participant for full SIE course
  • 24/7 availability through our e-learning platform to fit your schedule
  • Program resources including forms and exercises
  • Checks for understanding throughout the program to assure learning goals are achieved
  • SHRM and HRCI recertification credits
  • Certificate of completion and badge for resume and profiles
SALE

Silver

$2499
$ 1299
  • Everything from the Bronze Package:
  • Access to All 17 Courses for 1-Year
  • Course enrollment for one participant for full SIE course
  • 24/7 availability through our e-learning platform to fit your schedule
  • Program resources including forms and exercises
  • Checks for understanding throughout the program to assure learning goals are achieved
  • SHRM and HRCI recertification credits
  • Certificate of completion and badge for resume and profiles
  • One 30-minute call to introduce Stay Interviews to your executive team
  • Three scheduled user group conference calls at 30/60/90 days
SALE

Gold

MOST POPULAR!
The most popular, comprehensive and robust program we offer
$2999
$ 1499
  • Everything from the Silver Package:
  • Access to All 17 Courses for 1-Year
  • Course enrollment for one participant for full SIE course
  • 24/7 availability through our e-learning platform to fit your schedule
  • Program resources including forms and exercises
  • Checks for understanding throughout the program to assure learning goals are achieved
  • SHRM and HRCI recertification credits
  • Certificate of completion and badge for resume and profiles
  • One 30-minute call to introduce Stay Interviews to your executive team
  • Three scheduled user group conference calls at 30/60/90 days
  • 15 Registrations for Stay Interview Manager online training course so your managers can learn to conduct Stay Interviews effectively
SALE

17 Total Courses:

A Stay Interview is a structured discussion a leader conducts with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement and retention with the organization. This module sets the stage to implement the stay interview process in your organization.

The Rethinking Retention Model® is process-based and research-driven. In this module you will learn how to improve retention with permanent, baked-in solutions versus one-time employee programs.  You’ll learn too how to create an Employee Value Proposition that defines what you and your company provide to differentiate you from your competitors for talent.

Turnover is usually reported in percentages whereby the language of CEOs is dollars. “Speaking CEO’ leads to top-level support for the right retention solutions. You’ll learn to convert turnover to dollars here.

The next step to building business-driven retention solutions is to establish retention goals, all the way down to first-line leaders. Goals drive improvement, and this model will teach the very best ways to implement retention goals.

The single-most important skill leaders on all levels must bring to improve retention is to build trust. Recognition, coaching, rewarding all matter, too, but all lose their value if your team doesn’t trust you and other leaders in your organization.   Learn three day-to-day behaviors to build trust with your employees.

Anticipating your employees’ needs is just the first of nine specific steps you will learn in this module to prepare you to effectively conduct your stay interviews .  A communications script is provided to introduce Stay Interviews.

Listening & Taking Notes: The first stay interview skills for success are listening and taking notes. Both tell your employee what you say is important to me. This module guides you on how to demonstrate both skills effectively during a Stay Interview.

The next essential stay interview skill is probing. In this module learn the 5 Stay Interview key questions to ask and recommended probes for each question.  Employees know you care when you actively push to learn more by asking Tell me more/Give me an example/How often did that happen?

Taking responsibility is the final and probably least expected stay interview essential skill.  Employees won’t trust you if you blame others, including those above you. This module teaches the best methods and phrases for supporting company policies rather than avoiding responsibility for them.

In this module we’ll present 5 real-world scenarios for managing stay interviews, each featuring a different kind of employee. You’ll learn a recommended action plan to engage and retain employees like these on your team.

Stay plans must be unique, designed to fit the one-of-a-kind needs of each. Learn the important components of a stay plan in this module along with probes and potential stay plan solutions for 13 common topics.

Closing means summarizing and committing to act. This module includes the closing script for the Stay Interview.  After closing, forecast how long your employee will stay.  Learn clues to updating your retention forecast which can be done at anytime.

Raising hidden performance issues is just one way to nullify every bit of progress your stay interviews offer. In this module you will learn the key actions to avoid when preparing to conduct stay interviews with your team.

Patience is a must for making your stay interviews successful. Forcing the agenda, interrupting silence, and becoming defensive lead the list of potholes you must avoid during each stay interview with your team.  Learn tips to avoid these traps.

The most important actions happen after your employee leaves the room.  Implement the tips provided to avoid breaking trust with your employee.

The Stay Interview process requires involvement by senior leaders to hold leaders accountable for their goals and retention forecast.  Implement the solutions from this module to drive accountability for improved retention and engagement.

Please find the key forms used during Stay Interviews.